Safety is our primary concern! Chrisally Events and Party Rentals reserves the right to refuse setup and early removal at any event that has the potential to cause damage to its equipment and/or event attendees.
In most cases, a minimum $50 deposit or deposit equal to 10% of the order, whichever is larger, will be required for each rental. Unless otherwise agreed, deposit payment must be received within 24 hours of placing the reservation in order for the order to remain in our reservation system. For your convenience, we accept MasterCard, Visa, Discover, American Express, Cash, Business Check or Money Order. Any outstanding balance, not paid in advance, will be collected by the Chrisally Events and Party Rentals Representative prior to set up any equipment.
Deposit refunds, or a rain check, will be given if cancellation is received eight (8) days prior to the event or weather and/or environmental conditions are unacceptable. The customer is responsible for communicating poor site conditions prior to delivery.
Credit Card Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Chrisally Events and Party Rentals is insured for our joint protection. Please feel free to ask for a copy of our Certificate of Insurance if required by your Institution's policies. On the day of your event, your signature will be will be required on our Equipment Rental Agreement, Release & Assumption of Risk. In certain instances, an additional Waiver of Liability may be required for event participants. Please download and/or review these documents prior to your event and contact us with have any questions. In addition, please review the Operating Procedures and Safety Information on our website's Tutorial page.
For the safety of equipment and personnel, Chrisally Events and Party Rentals will not setup equipment with the following conditions: local rain forecast above 50%, snow/ice, high winds, muddy conditions, or the temperature is below 40 degrees. If possible, Chrisally Events and Party Rentals recommends that you reserve a suitable alternate indoor location for your event such as a church, gym or community center.
If you choose to attempt delivery in these conditions, and we are unable to set up due to environmental and/or weather conditions upon arrival, your deposit will not be refunded.
Post setup of any equipment, no refunds will be issued solely due to environmental and/or weather conditions.
In accordance with state/local laws, we charge sales tax on all rentals. If your organization is recognized as a tax-exempt organization by the state of Georgia, Chrisally Events and Party Rentals must receive a copy of your tax exemption certificate prior to your event or we must collect sales tax in accordance with state/local laws.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.